Posted by on Sep 15, 2014 in Culture Leadership and Performance | 0 comments

Respected health care expert and well-known ABC analyst John Nance, JD, and hospital culture expert Kathleen Bartholomew, RN, MN, will present at the Estes Park Institute Half Moon Bay Conference, November 2-5, 2014.

John Nance presents “Changing the National Mindset on Patient-Centric Care”…

The cultural inertia of “Physician-Centered” health care traditionally regards the patient as the object—the grist for the mill. But to create a true Patient-Centric system, the patient must be the subject of everything we do. Understanding this massive philosophical and strategic barrier is the first and perhaps most important step to improvement.

With Kathleen Bartholomew, Mr. Nance also presents “Communication as the Key to Patient-Centric Care”…

“I know you think you understood what you thought I said…”  In an informal survey of more than 30,000 healthcare professionals, only three could recall a sentinel event that did not involve a communications failure.  Professionals dangerously overestimate the fidelity of human communication in what is in truth a fear-based culture. Learn how quality, safety, and clinical effectiveness depend on a realistic understanding of how poorly we transmit and receive critical information, and how we can transform the culture to one of transparency and trust.